The Department of Trade and Industry (DTI) in Negros Oriental is working to institutionalize the Consumers’ Network in the province, bringing together various government agencies, advocacy groups and the media.

Jade Krystle Bato, DTI-Negros Oriental spokesperson, said in an interview that the move aims to streamline and fast-track complaints to provide immediate attention and solutions for consumers.

The Consumer Network is composed of different government agencies, including provincial and local government units, and media outlets that have consumer welfare programs.

“Basically, these are the institutions that consumers approach to elevate their concerns and complaints, and we hope to provide them with better services if the Consumers Network is institutionalized,” Bato said.

While the network was conceptualized and loosely organized last year, she said they are now hoping for a formal, written document, such as a memorandum of agreement or an executive order, with the provincial government taking the lead.

Once formalized, complaints about mall shopping, food orders, driver’s licenses and other consumer issues would be addressed faster by the agency or office in charge.

A meeting is scheduled for September 19 among network members as a prelude to the celebration of Consumer Month in October, Bato said. (PNA)