Customer Experience Redefined at SM City Bacolod

Posted by watchmen
September 14, 2020
Alex Gonzaga, ambassador for The SM Store’s Call to Deliver service.

This year has been one of uncharted territories, where the unpredictability brought about by the pandemic has forced businesses to rethink the ways by which customer service is done. SM Supermalls has not once wavered in their commitment to customer satisfaction while ensuring safety remains the top priority. There are new and safe ways to shop and dine in 2020 and SM malls are leading the way.

At SM City Bacolod, you can still enjoy specialties from your favorite restaurants or get anything from essentials to must-haves and wants through the various digital options offered by the mall and its affiliates and tenants.

Convenient Shopping and Digital Communities 

SM’s Your City Shopper can take care of what you need from anywhere in the mall, delivered right to your doorstep. All it takes is a quick fill up of their order form available at SM City Bacolod’s official Facebook page. Your errands taken care of without having to leave home!

If drive through is more your style, you can arrange to pick up your items instead. Leave a list through the same Your City Shopper form, pick up and go – no hassle!

The Essentials Hub, a one-stop popup gathering of the SM tenants this September for all the needs related to wellness and health.
The Call to Deliver team processes orders daily so that your purchases get delivered to you as soon as possible.

Have you tried The SM Store’s Call to Deliver service? Celebrity Alex Gonzaga, its new ambassador, swears by this service, and it’s just as loved by many Bacolod and out-of-town residents! Using the hotline number #143SM (#14376), Call to Deliver bridges the convenience of in-line shopping and premium in-store customer service assistance by assigning you your own personal shopper to do the rounds at The SM Store. With Viber or video call ordering and multiple payment options, it’s a special and personal service just for you!

Bike friendly parking at SM City Bacolod’s Bike Lane.

Your favorite SM affiliate shops will also have their own online and delivery services, too! Essentials and other items are available at stores like Surplus Shop, ACE Hardware, SM Appliance Center, Watsons, Our Home, and others.

SM City Bacolod actively maintains Viber Communities for the latest updates straight to your phone.

Join the different SM Viber Communities for the latest updates! There are Viber groups for take-out and delivery, tech and gadgets, and many more. Check out SM City Bacolod’s Facebook page to access them all.

The Talking Stairs at SM City Bacolod are among the many creative ways the mall reminds customers of safety first.

Customer Service for Health and Wellness 

Offering new reasons to smile, SM City Bacolod’s popup store dubbed the Essentials Hub. The hub is also a customer’s way to WIN, or rather, a place for everything needed for Wellness and Immunity in the New Normal. Score amazing deals on essentials, wellness brands, workout and sports gear, immunity boosters and healthy treats – all in one convenient place. Those who can go to the mall can find this at the Main Atrium.

Bikers now have a safe and convenient place to park when SM launched The Bike Lane this month. Avail of free parking via covered bicycle racks with services for bike washing and tire checks to make sure

New bicycle racks plus washing, pumping, coffee & donuts stations at The Bike Lane to keep you active, safe, and healthy.

Safe Malling 

Ushering a new era of customer experience, SM City Bacolod will continue to provide safe and efficient solutions for the benefit of its shoppers. The campaign for “safe malling” remains, ensuring that all measures are undertaken to assure shoppers of safe, clean and sanitized premises.

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