Gloria: Alerting the public was
delayed due to lack of connectivity
By Dominique Gabriel G. Bañaga
Globe Telecom External Affairs for Visayas-Mindanao head Patrick Steven Gloria provided an explanation yesterday as to the cause of last week’s sudden loss of internet connection for Globe subscribers in the Visayas and Mindanao.
In a quarterly meeting with the local media entities, Gloria said the outage was due to cuts in two submarine cables that connect south Luzon and a third line, which connects Legazpi, Albay and Calbayog, Samar.
The telecommunication executive said the last time the connection was cut was during an earthquake in China several years ago, which caused a loss of connectivity for at least two to three months.
Gloria added, they have yet to determine what caused the more recent cuts and said it could “take time” for the broken submarine cables to be repaired as it requires a team from Japan to transport a specialized vessel to the area, dive towards the submarine cables, and locate the damage.
The Legazpi-Calbayog line, meanwhile, has already been repaired.
He noted, it took time to inform the public about the problem as they were not able to connect to the internet.
The connection was eventually restored four hours after the initial outage./DGB, WDJ