By Paulo Loreto Lim

The Iloilo City Customer Care Center (CCC), which records complaints through a hotline and routes the concern to the appropriate government office, recently revealed 90 percent of complaints have already been reviewed.

“All [complaints] were properly endorsed,” said CCC Executive Director Eireen A. Manikan. “90 percent have been acted upon.”

However, she noted, “[That] does not necessarily mean that they are altogether solved.”

Manikan explained, complaints are typically endorsed within the day or the following day.

Between January and December 21 of this year, the CCC received a total 213 complaints.

Earlier this month, following the Iloilo City Council passing a resolution opposing the franchise renewal for local power distributor, the Panay Electric Company, Inc. (PECO), Iloilo City Mayor Jose Espinosa III established the public utilities desk, where the public can voice their concerns regarding the utility company.

“The city government has come up with a public utilities desk because some residents are saying their complaints were not entertained,” the mayor said. “Residents should not hesitate to air their complaints.”

Espinosa noted, complaints will be logged by the CCC, with Manikan assuring complaints would be addressed immediately./PLL, WDJ