Manager cites several cases of customers pranking drivers

By Dominique Gabriel G. Bañaga

Following complaints from personnel of food delivery application GrabFood claiming customers either fail to show up when their order arrives or cancels the order, the company yesterday urged Bacolod City customers to use the app “responsibly.”
Grab-Bacolod manager Jocelyn Yoshida confirmed to Watchmen Daily Journal, there were several incidents recorded since launching in October of customers using the application to prank drivers and failing to show up when the food is delivered.
She noted, if a customer does not show up, drivers are not responsible for covering the costs as long as they have an official receipt.
The local Grab official also stated, the driver must file a formal report with management and the customer will be placed on a watchlist.
A warning, suspension, or ban will then be applied if the customer continues their actions or repeatedly cancel an order.
Meanwhile, Yoshida said customers should respect a driver’s effort, time, and money since, when they order the food, the driver uses their own money for the order.
She added, drivers brave all weather conditions to bring food and customers should learn to appreciate that and not use the app as a way of toying with a driver’s means of earning a living.
“We, now, have drivers who have resigned from their jobs [after] seeing the opportunity here [for] more earnings,” Yoshida pointed out. “They have their own time to work according to their convenience.”/DGB, WDJ